Managing the complexity of digital processes for financial services

There is no denying the complexity of deploying digital processes ensuring smooth client interactions for financial services, whether for client acquisition/onboarding purposes or for services delivery.

Deploying digital tools is not sufficient : they need to support the organisation's objectives and business services as well as comply with stringent AML/CFT requirements which are of paramount importance to providers of financial services but also smoothly interact with exisiting processes and management organisations.

Understanding the challenges raised by these dimensions therefore is a critical task for the successful delivery of digital serivces

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There is no denying the complexity of deploying digital processes ensuring smooth client interactions for financial services, whether for client acquisition/onboarding purposes or for services delivery.

Deploying digital tools is not sufficient : they need to support the organisation's objectives and business services as well as comply with stringent AML/CFT requirements which are of paramount importance to providers of financial services but also smoothly interact with exisiting processes and management organisations.

Understanding the challenges raised by these dimensions therefore is a critical task for the successful delivery of digital serivces

1

Short-term assignment

A short-term assignment will usually involve offering services aiming at answers to narrow operational issues or problems, or, as an initial step, presenting a range of potential solutions for clients to consider. Whether it is recommending a particular course of action for a given issue or broadly presenting a range of alternatives, or even mapping applicable constraints and requirements, a solution is at hand.

2

Project assignment

A project assignment implies a more substantial involvement that will usually extend to the deployment of a solution and integration into clients' processes and organisations. It can either be implemented on a stand-alone basis or in partnership with other service providers and consultants.

3

Long-term contract

A long-term contract offers clients key benefits for a closer involvement and understanding of their evolving needs, but can also be considered on a 'subscription basis', especially in areas where the environment is changing rapidly.